User manual
Email notifications
Which emails AMEBO sends, to whom, and what they contain.
AMEBO sends emails at each stage of a case. Emails never include investigation notes, internal comments or referral reasons.
| When | Who is emailed | What it says |
|---|---|---|
| A report is submitted | The reporter (if an email address is known) | A receipt with the reference number. Signed-in reporters also get a link. |
| A report is submitted | Admins | A new-incident alert. The title is left out for sensitive reports. |
| An investigator is assigned | The investigator; the reporter | Investigator: the assignment. Reporter: "is being investigated". |
| An Admin reassigns the investigator | The new investigator | The assignment. The reporter is not emailed. |
| Submitted for review | The Case Manager; the reporter | Case Manager: ready for review. Reporter: "is being reviewed". |
| Referred back | The investigator; the reporter | Investigator: further investigation needed. Reporter: "needs further investigation". |
| Closed | The reporter | "has been closed", with the outcome. |
Not receiving emails? Check your junk folder. Anonymous reporters only receive emails if they entered an email address on the form. Drafts never send emails.